Cote’s Heating and Air Conditioning – Privacy Policy & Messaging Terms
Effective Date: July 8, 2025
Cote’s Heating and Air Conditioning (“we,” “us,” or “our”) is committed to protecting your privacy and providing a safe online experience. This Privacy Policy & Messaging Terms document (“Policy”) applies to our website, https://www.cotesmechanical.com (“Website”), and governs both data collection/use and our text messaging practices. By using the Cote’s Heating and Air Conditioning Website or otherwise providing information to us, you consent to the practices described in this Policy.
1. Introduction
We strive to provide you with reliable, high-quality HVAC services and to ensure that your personal information remains secure. This Policy describes how we collect, use, disclose, and safeguard information when you interact with our Website or communicate with us via phone or text message. If you do not agree with the terms herein, please discontinue use of our Website and/or services.
2. Collection of Your Personal Information
2.1 Information You Provide Directly
We may collect personally identifiable information—such as your name, email address, home or work address, or telephone number—when you willingly provide it (e.g., submitting forms, scheduling a service, emailing us, or calling us). We may also collect anonymous demographic information—such as your ZIP code, age, preferences, and interests—which does not uniquely identify you.
2.2 Information Collected Automatically
We automatically collect information about your device and browsing behavior when you visit our Website. This may include your IP address, browser type, access times, and referring website addresses. This data helps us maintain the quality and performance of our Website.
2.3 Third-Party Links and External Sites
Our Website may contain links to other websites. We encourage you to review the privacy statements of those websites. We are not responsible for the privacy practices or content of external sites.
3. Use of Your Personal Information
Cote’s Heating and Air Conditioning uses your personal information to:
- Operate Our Website and Provide Services: Including scheduling appointments and responding to inquiries.
- Communicate With You: Including appointment reminders, service updates, and promotional messages.
- Improve Our Offerings: Through surveys, feedback, and usage analytics.
- Inform You of Other Services: Including HVAC maintenance plans, seasonal promotions, and new offerings.
- Analytics and Customization: To understand user behavior and deliver relevant content and advertising.
3.1 Sharing With Third Parties
- We do not sell, rent, or lease customer lists to third parties.
- We may share data with trusted service providers who assist with operations such as email delivery, analytics, or customer support. These partners are contractually obligated to protect your information.
- Occasionally, we may contact you on behalf of external partners, but your personal information will not be shared with them.
- We do not share or sell opt-in phone numbers for marketing purposes.
3.2 Legal Disclosures
We may disclose your personal information if required by law or in good faith belief that such action is necessary to:
- Comply with legal obligations;
- Protect our rights or property;
- Ensure the safety of our users or the public.
4. Messaging Terms & Message Disclosure
4.1 Consent and Frequency
By providing your phone number, you consent to receive text messages from Cote’s Heating and Air Conditioning. These may include appointment reminders, service updates, and promotional content. Message frequency may vary. Message and data rates may apply.
4.2 Opt-Out
- To stop receiving messages, reply “STOP” to any message.
- For help, reply “HELP,” call us at (940) 458-4980, or email office@cotesmechanical.com.
4.3 Privacy Assurance
We do not sell or share opt-in messaging data with third parties for marketing. All messages comply with industry standards, including A2P 10DLC guidelines.
5. Use of Cookies
Cookies help us personalize your experience and improve our Website. They may store preferences or track usage patterns. You can modify your browser settings to decline cookies, though this may affect functionality.
6. Security of Your Personal Information
We use commercially reasonable measures to protect your personal information. While we strive to secure your data, no method of transmission or storage is 100% secure.
7. Changes to This Statement
We may update this Policy periodically. Any changes will be posted on our Website. We encourage you to review this Policy regularly to stay informed.
8. Contact Information
If you have questions or concerns about this Privacy Policy & Messaging Terms, please contact us:
- Phone: (940) 458-4980
- Email: office@cotesmechanical.com
- Address: 3500 Shelby Ln, Denton, TX 76207
We will use commercially reasonable efforts to promptly determine and address any issues.
By using the Cote’s Heating and Air Conditioning Website or otherwise providing us with your personal information, you acknowledge and accept the practices and terms set forth in this Privacy Policy & Messaging Terms.
